Shop Policies

Updated 3.17.2021

 


Shipping

Processing Time:
The time I need to prepare an order for shipping varies. Custom items can vary between 2 weeks to 6 months. Patterns are instant downloads. The shop is not responsible for shipping delays caused by the USPS. Please be kind!
Customs and Import Taxes: 
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Digital Downloads

Your files will be available to download once payment is confirmed. There is no expiry date. Please note that sharing digital files with others is strictly prohibited.

Returns and Exchanges

Digital PDF Patterns:
In case of an accidental digital download, a refund cannot be issued. This is to protect the shop as well as all fiber artists’ patterns. Believe it or not, there are countless occurrences made daily by people who are just looking to get paid patterns for free. Please read each item description carefully before purchasing.
Custom Orders:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for these.
Conditions of return of pre-made items:
It won’t be often that I list pre-made items in my shop but in the case that I do, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once the item is received and its condition has been evaluated, a refund will be issued. 

Note from curiouspapaya: At the end of the day, I am a one-woman business and wear multiple hats all at once. I am happy to help you with any issues you may have. I love what I do and I want consumers to be happy with their purchases. Please feel free to contact me so we can find a solution. Thank you! 🙂

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